We strive to provide a seamless delivery experience for our valued customers. All orders will be delivered at a flat fee of R99, utilizing the services of "The Courier Guy," a trusted courier. Rest assured, we work diligently to ensure your order reaches you promptly and efficiently.
Estimated Delivery Time:
Our standard delivery timeframe typically ranges from 3 to 7 working days. Once you have successfully placed your order, please allow up to 3 working days for our team to process your order and send you the tracking number. We kindly ask for your patience during this processing period.
While we make every effort to maintain timely deliveries, please understand that there may be unforeseen circumstances beyond our control that could cause slight delays. In such cases, we remain in constant communication with both you, our valued customer, and the courier service to expedite the delivery process and minimize any inconvenience caused.
Tracking Your Order:
After receiving the tracking number, it becomes the customer's responsibility to track the parcel's progress. We encourage you to stay informed about the status of your delivery. Should any issues arise with the courier service, please address them directly with the relevant third party.
Late or Lost Deliveries:
Sleep Zen cannot be held liable for any delays or lost deliveries once the package has been handed over to the courier. However, we assure you that we will do everything within our power to assist and support you throughout the delivery process.
At Sleep Zen, we prioritize your satisfaction, and we appreciate your understanding regarding the intricacies of the delivery process. We remain committed to ensuring your orders are fulfilled efficiently and delivered to you in a timely manner. Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team.