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We strive to provide a seamless delivery experience for our valued customers. All orders will be delivered at a flat fee of R99. Additionally, customers have the option to select our express delivery service at a cost of R159. We utilize the services of our various trusted courier partners. Rest assured, we work diligently to ensure your order reaches you promptly and efficiently.
Standard Delivery Option:
For customers who opt for our standard delivery, your order will be delivered within 3-5 working days at a flat fee of R99. Rest assured, we work diligently to ensure your order reaches you promptly and efficiently.
Express Shipping Option:
For customers seeking expedited delivery, we now offer an express shipping option at a cost of R159. This service aims to deliver your order within 1-2 working days. Please note that the day the order is placed is excluded from the estimated delivery time.
Unforeseen Circumstances:
While we make every effort to maintain timely deliveries, please understand that there may be unforeseen circumstances beyond our control that could cause slight delays. In such cases, we remain in constant communication with both you, our valued customer, and the courier service to expedite the delivery process and minimize any inconvenience caused.
Tracking Your Order:
After receiving the tracking number, it becomes the customer's responsibility to track the parcel's progress. We encourage you to stay informed about the status of your delivery. Should any issues arise with the courier service, please address them directly with the relevant third party.
Late or Lost Deliveries:
Sleep Zen cannot be held liable for any delays or lost deliveries once the package has been handed over to the courier. However, we assure you that we will do everything within our power to assist and support you throughout the delivery process.
At Sleep Zen, we prioritize your satisfaction, and we appreciate your understanding regarding the intricacies of the delivery process. We remain committed to ensuring your orders are fulfilled efficiently and delivered to you in a timely manner. Should you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team.